At a Glance

In this guide, you’ll learn how to get support with general questions as well as questions related to Sloan-specific tools in Canvas (e.g. Study.Net, Membership, Course Overview).

How to Get Help as an Instructor, Staff, and TA

Canvas

Instructure provides 24/7 end-user support as part of MIT’s Enterprise license to faculty, staff, and teaching assistants by phone or chat.

You can also search the Canvas Guides to learn about the following:

If you have questions about using Canvas and its features, you can get help by using the Help menu in the Global Navigation Menu:​
Click Help in the Global Navigation Menu

MIT Sloan Teaching & Learning Technologies

Submit a support request for any questions related to Sloan-specific tools, including:

Canvas Access and Enrollments

See How to Manage Your Roster in Canvas for more information and support resources.

How to Get Help as a Student

Instructure provides 24/7 end-user support as part of MIT’s Enterprise license to students by phone or chat.

You can also search the Canvas Guides to learn about the following:

If you have questions about using Canvas and its features, you can get help by using the Help menu [1] in the Global Navigation Menu and clicking on the Canvas Guides, the support hotline, or live chat [2]:​
Screenshot of Help Menu in Canvas

Still need help?

Something Canvas can’t help you with? Sloan Technology Services is available to answer your questions about Canvas and listen to your feedback. Contact us.