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At a Glance
In this guide, you’ll learn how to get support with general questions as well as questions related to Sloan-specific tools in Canvas (e.g. Study.Net, Membership, Course Overview).
How to Get Help as an Instructor, Staff, and TA
Canvas
Instructure provides 24/7 end-user support as part of MIT’s Enterprise license to faculty, staff, and teaching assistants by phone or chat.
You can also search the Canvas Guides to learn about the following:
If you have questions about using Canvas and its features, you can get help by using the Help menu in the Global Navigation Menu:
MIT Sloan Teaching & Learning Technologies
Submit a support request for any questions related to Sloan-specific tools, including:
Canvas Access and Enrollments
See How to Manage Your Roster in Canvas for more information and support resources.
How to Get Help as a Student
Instructure provides 24/7 end-user support as part of MIT’s Enterprise license to students by phone or chat.
You can also search the Canvas Guides to learn about the following:
If you have questions about using Canvas and its features, you can get help by using the Help menu [1] in the Global Navigation Menu and clicking on the Canvas Guides, the support hotline, or live chat [2]:
Still Need Help?
For additional support or to share feedback about Canvas, reach out to our team by submitting a ticket. We’ll connect you to the resources and support you need right away.
